Terms And Conditions

1. General

1.1. These Terms and Conditions (“T&Cs”) govern your use of the games provided on any URLs licensed to or owned by SuprPlay Limited (individually a “Website” or collectively the “Websites”). This agreement, consisting of these General T&Cs, the Bonus T&Cs, the Privacy and Cookies Policy, the Game Rules, and any other guidelines or rules displayed on the Websites, defines the relationship between SuprPlay Limited (the “Company,” “we,” “us,” “our”) and you, the end user (“you,” “your,” “User,” “Player”). By using our Websites, you confirm that you have read and understood these T&Cs. If you do not agree with any part of them, you must stop using the Websites immediately.

1.2. SuprPlay Limited is a company registered in Malta with company number C-74595. Our registered address is Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. SuprPlay Limited is part of the SuprNation Group.

1.3. References to “SuprPlay,” “SuprNation,” “we,” “us,” or “our” refer to SuprPlay Limited. References to “you,” “your,” “User,” “End User,” “Customer,” or “Player” refer to the individual using our services. “SuprNation” refers to the SuprNation Group of companies, which includes SuprPlay Limited.

1.4. SuprPlay operates under a B2C license (issued on July 7, 2016, license number MGA/B2C/325/2016) granted by the Malta Gaming Authority (“MGA”), the regulatory body for gaming in Malta.

1.5. SuprPlay Ltd is solely responsible for all deposits, withdrawals, and player account management on our Websites. Other companies providing games on the Website act only as software providers and have no responsibility towards players for the management of player funds.

1.6. “Games” refer to any games or gaming products available on the Websites.

1.7. These T&Cs apply to all platforms and devices that allow access to SuprPlay’s games, including web-based applications and downloadable apps on any device.

1.8. We may modify these T&Cs from time to time, for reasons including compliance with changes in law or regulatory requirements. If we make a significant change, we will notify you in advance. By continuing to use the Website after such changes take effect, you agree to be bound by the updated terms. If you do not agree to the updated T&Cs, you must immediately stop using the Website. The current version of the T&Cs will always be available on the Website.

1.9. A “Player Account” or “Account” is the personal account registered in your name with SuprPlay Ltd, which allows you to access our gaming services. Your Account is for your personal use only and must not be accessed or used by anyone else.

1.10. These T&Cs become a binding agreement between you and us when you confirm your registration details on the Website. By registering, you confirm that you have read and understood these T&Cs.

1.11. These T&Cs may be translated into other languages for informational purposes. While we strive for consistency, the English version will prevail in the event of any discrepancy.

2. Your Obligations

2.1. You may only open one player account per Website. We reserve the right to close any duplicate or multiple accounts.

2.2. If you open or attempt to open more than one account on a Website, we may block or close any or all of your accounts at our discretion. We may also void all wagers and bonuses placed using duplicate accounts. If we allow one of your duplicate accounts to remain open, it will be the first account you opened or the account with the most activity, as we determine, and any remaining deposits from the closed accounts may be transferred to that account.

2.3. By registering, you confirm that you are at least 18 years old or meet any higher minimum legal age required in your country of residence. Underage gambling is a criminal offense. It is your responsibility to know if online gambling is legal in your jurisdiction. We may verify your age and request relevant information, such as copies of identification documents. We may withhold funds in your account until we have completed satisfactory verification. If age verification reveals you are underage, we will return your deposits, and any bonuses or winnings will be voided.

2.4. You are solely responsible for the security of your player account details, including your email, password, and any other access methods. If you suspect your account information has been compromised, you must inform us immediately and take appropriate steps, such as changing your password, to prevent unauthorized access. You can contact us 24/7 via Live Chat on the Website.

2.5. You must use the Games on your own behalf, not for any other person or company. Accounts are for private individuals only. You must not share your login credentials or allow anyone else to access or use your account. You are fully liable for any losses incurred by a third party using your account and must cooperate fully with any investigation we undertake.

2.6. You may only participate in the Games in a personal, non-professional capacity, for recreational and entertainment purposes only.

2.7. You acknowledge that accessing and using the Websites may be illegal in some jurisdictions. You are solely responsible for ensuring your use complies with the laws of your country of residence. You warrant that you are a permanent resident of one of the permitted countries listed on our Website and that you are not a resident of any of the Restricted Jurisdictions also listed on our Website. These lists are incorporated into this agreement and may be updated from time to time.

2.8. You are not permitted to transfer funds between player accounts (so-called “buddy transfers”). Player accounts are non-transferable, and you may not sell, transfer, or acquire an account from another player.

2.9. You are responsible for providing us with accurate and complete personal details. You agree to immediately notify us of any changes to your information. If we discover that you have deliberately provided incorrect information, we may block your account and confiscate any funds.

2.10. You may only participate in a Game if you have sufficient funds in your account to cover your wager.

2.11. You must not use funds from any illegal activity or source. We reserve the right to terminate an account, ban a player, and retain all funds if we reasonably suspect fraudulent activity, including the use of stolen or falsified financial instruments, chip dumping, forgery, collusion, or submission of forged documents. You may be required to provide proof of the source of your funds as part of our Know Your Customer (KYC) procedures.

2.12. You are solely responsible for reporting and paying any taxes or fees on your winnings as required by your jurisdiction. We cannot advise you on tax matters and are not responsible for your failure to pay any taxes due.

2.13. You may only use credit cards and other financial instruments that are valid, issued by lawful institutions, and legally belong to you. Using financial instruments with shared ownership is not permitted and may result in the voiding of winnings.

2.14. By playing our Games, you acknowledge and accept the risk of losing money you deposit. If you do not accept this risk, you should not use our Websites.

2.15. You agree not to engage in any fraudulent, collusive, or unlawful activity related to the Games. You must not use any software-assisted methods, techniques, or hardware devices to participate in the Games. We reserve the right to void any wagers and confiscate funds if we suspect such behavior.

2.16. You may only use our sites and products for your own personal, recreational use, in accordance with these T&Cs and all applicable laws.

2.17. You must be courteous to other players and our staff. Abusive, threatening, or inappropriate behavior, including harassment or unreasonable complaints, will not be tolerated. Such conduct may lead to account closure or restricted access to our Support Team. If your access is restricted, you may still pursue complaints through our formal complaints procedure or Alternative Dispute Resolution (see Section 10).

3. Your Account

3.1. To place wagers and deposit money, you must first register for a personal Account with us.
3.1.1. You are allowed only one account per Website. You must register in your own name and for your own benefit. Any attempt to open multiple accounts may result in the blocking or closure of all accounts and the voiding of any wagers or bonuses. Funds in duplicate accounts may be confiscated. If we determine duplicate accounts were opened in genuine error, we may, at our discretion, transfer any remaining balance to your first or most active account. Fraud, including bonus abuse and organized play to defraud the company, will result in the cancellation of transactions and forfeiture of funds.
3.1.2. Only one account is permitted per household, IP address, and device. If multiple users share the same household, IP address, and device, they must inform us immediately.

3.2. You must provide all mandatory information requested during registration. It is your responsibility to ensure this information is true, complete, and correct. We may verify your information, and your account may be blocked or closed if we suspect it is false or misleading. You must keep your registration information up to date.

3.3. You must notify us immediately if you discover you have more than one registered account. Failure to do so may lead to your accounts being blocked and funds confiscated.

3.4. You will choose a username and password during registration. You are solely responsible for keeping these login details secure and must not disclose them to anyone. We are not responsible for any third-party access to or misuse of your account resulting from your disclosure of your login details.

3.5. We reserve the right, at our sole discretion, to request documents at any time to verify your identity, your authorization to use a specific payment method, and any other information you provide. You agree to comply with such requests promptly. We may suspend your account pending investigation and verification.

3.6. We may refuse to open or may close an account at our sole discretion without explanation. Any contractual obligations already made will be honored, provided verification is complete before any withdrawals are processed.

3.7. Player collusion and the use of robotic, automated, or other devices to make automated decisions in any game are strictly prohibited. If we reasonably suspect such activity, we reserve the right to void wagers, exclude you from promotions, and suspend or close your account. We consider the use of such devices as fraud and may not refund any account balance or may cancel pending games.

3.8. You may close your account at any time by contacting customer support. Any funds in your account will be returned to you, provided all KYC requests are fulfilled and no breaches of these T&Cs have occurred. Account closure terminates this agreement, but any obligations already entered into will be honored.

3.9. If you are closing your account due to concerns about gambling addiction, please inform us. If you close your account for this reason, you must not open or try to open a new account with us. We are not liable if you succeed in opening a new account, and we reserve the right to close any account opened in breach of this rule.

3.10. We may close your account under certain conditions as described in these T&Cs. Upon closure, we will promptly pay out any remaining balance to you, except in cases of closure due to misconduct, where only your remaining deposits may be returned.

3.11. All communication between you and us is recorded for compliance and regulatory purposes. After an account is closed, your information is retained for up to five (5) years, or longer if required by law, after which it will be securely deleted.

3.12. We may appoint payment solution providers to act on our behalf in receiving and paying out funds.

3.13. You may not open an account or use our services if you or a member of your household are, or have been in the last two years, employed by SuprPlay or any of its affiliated companies, contractors, or partners.

4. Deposits

4.1. You must make a minimum deposit before you can play. The minimum and maximum deposit amounts are specified on the Website’s deposit or payment information page. You may only wager with cleared funds in your account; we do not extend credit. We accept various online payment methods; cash or cheques are not accepted. Available methods may depend on your jurisdiction and currency. We may change minimum deposit amounts at any time.

4.2. By depositing funds, you authorize us to hold them, along with any winnings, for the sole purpose of placing wagers and paying any associated fees. Any deposit processing fees will be displayed during the deposit process.

4.3. Deposits must be made through a Financial Institution or Payment Solution Provider using one of the methods specified on the Website. Transaction procedures, terms, availability, and duration may vary. Withdrawal timing details for each payment method are available on the Website.

4.4. Deposited funds will be available in your account within a reasonable time after confirmation, unless additional verification is required.

4.5. We may use additional procedures to verify your identity (KYC) before or after you make a deposit.

4.6. If your account is mistakenly credited with winnings, loyalty points, or other funds that do not belong to you, these funds remain our property and will be removed from your account. We reserve the right to void any transactions placed with such funds, including any winnings paid out in error. We may freeze and withhold these funds or set them off against future winnings. If you have withdrawn such funds, the amount constitutes a debt you owe to us. You must notify us immediately of any incorrect crediting.

4.7. You may only use financial instruments that are valid and lawfully belong to you. Using instruments with shared ownership is not permitted and may result in the voiding of winnings.

4.8. The minimum deposit amount is displayed on our Payment Information page and is subject to change at our discretion.

4.9. It is unlawful to deposit money obtained through illegal means. In line with our anti-fraud policies, we reserve the right to pay withdrawals via the same method and to the same account used for deposit, or directly to your bank account.

4.10. You will be assigned a base currency (e.g., EUR, CAD, NZD, USD, GBP, INR) during registration based on your country. This currency cannot be changed. If your payment account uses a different currency, your bank or e-wallet may convert the funds. Any exchange fees are your responsibility.

4.11. Deposits should be consistent with typical gameplay. If we suspect abuse (e.g., depositing funds with minimal play and then requesting a withdrawal, or exploiting exchange rate fluctuations), we may cancel deposits and related withdrawals, retract associated costs, and close your account. We may also request proof of source of funds before processing any withdrawal.

4.12. Funds in your account must only be used for playing Games on our Website. We may suspend or close your account if we reasonably believe you are depositing funds without intending to wager.

4.13. We do not grant credit. We are not liable for delays by third-party processors (e.g., banks) and will not pay interest on funds held in your account.

4.14. We may block your account if we receive a chargeback request or similar dispute regarding a transaction. We may contact you to verify your identity, and administrative fees may apply. Funds in an account blocked due to a chargeback will be treated as funds in an inactive account (see Section 7).

4.15. You agree not to use any software-assisted methods or techniques to mask or manipulate your real location, such as VPNs or proxies. We reserve the right to void wagers and confiscate funds if we reasonably suspect such behavior, in order to comply with regulatory obligations.

4.16. Prohibited activities include, but are not limited to:
a) Deliberately opening multiple accounts.
b) Providing false or misleading information during registration.
c) The name on your account not matching the name on the financial instrument used for deposits.
d) Using automated devices or external resources to gain an unfair advantage.
e) Using a VPN or proxy to mask your location.
f) Being a Politically Exposed Person (PEP).
g) Becoming bankrupt.
h) Being located in a Restricted Jurisdiction.
i) Allowing someone else to use your account.
j) Coordinating play with other players.
k) Having a chargeback on your account.
l) Engaging in collusion, cheating, money laundering, or fraud.
m) Using bots or other automated systems.
n) Being a resident of a country blacklisted or under increased monitoring by the FATF.
o) Materially breaching these Terms in any other way.

5. Withdrawals

5.1. Available withdrawal options are stated on the Website and may vary by jurisdiction.

5.2. Withdrawals will be processed to your bank account or another available method you choose. Where possible, we will use the same method you used for deposit. Withdrawals can only be made in your name and to you. Funds may only be returned to the original source of deposit.

5.3. Funds marked as “Bonus money” or funds stuck in an aborted game cannot be withdrawn.

5.4. It is your sole responsibility to ensure that funding your account and placing wagers is legal in your jurisdiction. Your participation in a jurisdiction where it is prohibited does not affect our right to retain stakes and payments. You are also solely responsible for any taxes on your winnings.

5.5. We may carry out additional verification for any deposits exceeding EUR 2000 (or equivalent) and may also do so for lower amounts if deemed necessary. This may include requesting copies of your passport, ID card, utility bills, or credit/debit cards.

5.6. All transactions are monitored to prevent money laundering. We will report any suspicious transactions to the relevant authorities. We may suspend, block, or close an account and withhold funds if required by applicable anti-money laundering laws. You must inform us if you are a Politically Exposed Person (PEP).

5.7. Withdrawal requests will typically be approved or denied within a maximum of five (5) business days from the date you submit all requested documentation. The maximum withdrawal amount is Euro 100,000 (or equivalent) per month, unless a larger amount has been agreed upon.

5.8. Our products are consumed instantly during gameplay. Therefore, we cannot offer refunds or cancellations once you have played.

5.9. You shall not treat us as a financial institution and are not entitled to any interest on your funds.

5.10. We may charge fees for processing withdrawals, which will be clearly stated during the withdrawal request.

5.11. We may charge an administrative fee if you request a withdrawal without having wagered at least the amount of your deposit. This fee will be 5% of the requested amount or 5 euro (or equivalent), whichever is higher. Additional bank or payment processing charges may also apply. Any applicable fees will be shown before you confirm your withdrawal. Withdrawals of less than EUR 1 will not be processed.

5.12. Player funds are held in segregated designated bank accounts, separate from company funds, to protect them in the event of our insolvency. While we have arrangements with our bank for this protection, there is no absolute guarantee that all funds will be repaid.

5.13. We will make every effort to pay withdrawals in your requested currency, but if this is not possible due to limitations beyond our control, we reserve the right to pay in another currency, likely EUR. You accept that this may involve foreign exchange rates and fees imposed by financial institutions.

6. Bonus

6.1. We may offer bonuses, rewards, and promotions from time to time. These are governed by these T&Cs, any specific Bonus Terms and Conditions, and the terms of the promotion itself.

7. Dormant & Inactive Accounts

7.1. An account becomes “inactive” if it has a real money balance and has not been accessed for twelve (12) consecutive months.

7.2. An account becomes “dormant” if it has a real money balance and has not been accessed for thirty (30) consecutive months.

7.3. We will email you up to one month before your account becomes inactive. You can reactivate it by logging in. Once inactive, we may charge an administration fee of Euro 5 (or equivalent) per month. If you later access your account, we may consider reimbursing these fees if you can demonstrate health-related reasons prevented access.

7.4. If your account has not been accessed for five (5) years or more, we will make reasonable efforts to contact you to return your balance. If we cannot locate you or you do not respond, the funds will be forfeited and may be donated to charitable causes or responsible gambling programs.

7.5. To claim a balance from an inactive or dormant account, simply log in and request a withdrawal or contact customer support.

8. Responsible Gaming

8.1. We are committed to responsible gambling and offer tools to help you manage your play. These include setting financial limits and self-exclusion. You can activate these tools by contacting customer support or using the options in your account. We encourage you to use them.

8.2. Setting a Financial Limit
8.2.1. You can set limits on your account for losses, deposits, or total wagers over a specific period (daily, weekly, or monthly). Once a limit is reached, our system will automatically block further play.
8.2.2. You can choose a “daily,” “weekly,” or “monthly” limit.
8.2.3. You can change or remove a limit by contacting customer support. Requests to increase or revoke a limit are subject to a 24-hour “cooling-off” period. Requests to make a limit more stringent (e.g., decrease it) are implemented immediately. Requests to revoke an indefinite self-exclusion are subject to a 7-day cooling-off period.

8.3. Setting a Maximum Session Time and Reality Checks
(i) You can set a maximum session time. When reached, you will be logged out.
(ii) You can activate “Reality Checks,” which will display a message every 60 minutes showing your playing time and net spend, with an option to continue or exit.

8.4. Self-Exclusion
8.4.1. If you feel you are developing a gambling dependency, you can self-exclude for a minimum period of 6 months. During this time, your account will be closed and cannot be reopened.
8.4.2. Please inform us if your request is related to problem gambling so we can provide appropriate support.
8.4.3. Once you have self-excluded, we will stop sending you marketing materials within 24 hours.
8.4.4. Self-exclusion on any of our websites applies automatically to all online gambling brands operated by SuprPlay Ltd under its MGA license. If you attempt to circumvent an exclusion by opening a new account with false details, we will not be responsible for any resulting losses, and no refunds will be granted.
8.4.5. If you self-exclude, any remaining deposit balance (excluding bonus funds subject to wagering) will be returned to you after necessary verification is complete and provided no breach of T&Cs has occurred. Please contact customer support to arrange this.

8.5. Our Customer Support team is trained in social responsibility and can assist you with these tools and provide information on specialist organizations.

8.6. Limitation requests apply only to the brand where you made the request. To apply them to other brands we operate, you must log in to those accounts or contact Customer Support.

8.7. We reserve the right to close your account if we believe your gambling is causing you financial or personal difficulties. We may also request information to ensure you have sufficient funds to gamble.

8.8. Under-Age Players. If you have minors in your household, you are responsible for preventing their access to gambling. Do not share your login details, enable password-saving features, or share financial details. Consider installing parental control software like Net Nanny or Safe to Net.

8.9. We are committed to social responsibility but require your full cooperation. We are not liable if you continue gambling or attempt to bypass responsible gaming tools by using false information to open new accounts.

8.10. If you are concerned about gambling addiction, you may consider installing blocking software on your devices, such as Betfilter or GamBlock.

9. Exceptional Circumstances & Aborted Games

9.1. We may cancel wagers and issue refunds due to unexpected technical problems or circumstances beyond our control. We do not guarantee the Website will be fault-free or uninterrupted and are not liable for issues arising from your equipment, internet connection, or third-party providers.

9.2. We reserve the right to limit, cancel, or refuse wagers that are too large or appear to be abusing the system.

9.3. If we decide to issue a refund, the amount will be returned to your account, and you will be informed. The process will be completed within 48 hours.

9.4. If a game is interrupted, we will try to allow you to finish it. If this is not possible, we reserve the right to void the wager and refund your stake.

9.5. If a bonus campaign is misconfigured, we have the right to correct the mistake by adjusting affected player balances and account details.

9.6. If a game contains a bug or misconfiguration leading to incorrect behavior or payouts, we may remove the game and adjust player balances to correct the error.

9.7. We are not liable for downtime, server disruptions, or technical disturbances. Refunds may be given solely at our discretion.

9.8. We accept no liability for damages or losses arising from your use of the Website, including delays, interruptions, data loss, or communication failures.

9.9. We strive to keep the Website available 24/7 but are not liable for any unavailability. We may remove games, make changes, or suspend or discontinue any content or service at any time.

9.10. Using certain products may require you to download software or agree to third-party T&Cs. We are not liable for any third-party software.

9.11. You are not permitted to abuse or exploit any error or incompleteness on the Website. If you discover such an error, you must refrain from using it and notify us immediately. Failure to do so may result in us seeking legal remedies and compensation for any losses incurred.

10. Complaints & Dispute Resolution Procedure

10.1. For general queries and support, please use our live chat or email. Formal complaints must be submitted in writing by email.

10.2. To help us handle your complaint efficiently, please provide your identity and a clear description of the issue with all relevant details.

10.3. We will acknowledge receipt of your complaint within 24 hours and provide a final response within 10 working days. In exceptional circumstances, this may be extended by up to an additional 10 working days, and we will notify you.

10.4. Complaints are initially handled by Customer Support and may be escalated within our organization. You will be kept reasonably informed of progress.

10.5. If you are not satisfied with our final response, you may refer your dispute to eCOGRA, an independent Alternative Dispute Resolution (ADR) service. This service is free for players. Once referred, all communication must go through eCOGRA, and their decision will be binding on both parties, without restricting your right to bring legal proceedings in a competent court.

10.6. You may also report your complaint to the Malta Gaming Authority.

11. Limitation of Liability

11.1. Our services are for entertainment purposes only. Your participation is at your own risk. The Websites and Games are provided “as is” without any warranty. Your use is for personal entertainment only; any other use is strictly prohibited.

11.2. To the fullest extent permitted by law, we, our directors, employees, partners, and service providers:
11.2.1. Do not warrant that the software, Games, or Websites are fit for a particular purpose, error-free, or uninterrupted.
11.2.2. Shall not be liable for any loss, costs, expenses, or damages (direct, indirect, or consequential) arising from your use of the Websites or participation in the Games.

11.3. If a game malfunctions, any wagers made during that time will be void. Funds obtained from a malfunctioning game are also void, as are any subsequent game rounds played with those funds.

11.4. You agree to indemnify and hold us harmless from any claims or liabilities arising from your use of the Website or participation in the Games.

11.5. To the extent permitted by law, our maximum aggregate liability to you shall not exceed EUR 100 (or equivalent).

11.6. All information on our Website is for informational purposes only and does not constitute professional advice. We are not liable for any information errors, inaccuracies, or delays.

12. Breaches, Penalties and Termination

12.1. If you breach these T&Cs, or if we reasonably suspect you have, we may refuse to open, suspend, or close your account, withhold winnings, and apply funds in your account towards any damages you owe us.

12.2. If we suspect you are engaged in illegal or fraudulent activities, are in breach of this agreement, or are acting in a way detrimental to our business, we may freeze or terminate your account, cancel stakes, or confiscate funds at our absolute discretion.

12.3. We are the final decision-maker on whether you have violated our rules, policies, or terms, which may result in suspension or a permanent ban.

12.4. Any delay or failure by us to enforce our rights under these T&Cs does not constitute a waiver of those rights.

12.5. We will not be liable for any breach of these T&Cs caused by circumstances beyond our reasonable control.

13. Severability

13.1. If any provision of these T&Cs is found to be illegal or unenforceable, it will be severed, and the remaining provisions will remain in full force and effect.

14. Assignment

14.1. We may assign or lawfully transfer this agreement. You may not assign or transfer it.

15. Entire Agreement

15.1. These T&Cs constitute the entire agreement between you and us regarding your use of the Websites and supersede all prior communications and proposals, except in cases of fraud.

16. Applicable Law and Jurisdiction

16.1. This agreement is governed by the Laws of Malta.

16.2. Any dispute arising from these T&Cs shall be submitted to the exclusive jurisdiction of the Maltese courts.

17. Changes to these T&Cs

We regularly update our Terms and Conditions to reflect operational, regulatory, and legal developments. This version includes updates related to new brands, covered jurisdictions, account currency rules, and general language improvements for clarity. Please review the full Terms and Conditions to understand how these updates may affect you.